Navigating the Creative Landscape: Insights from Sue Higgs, Creative Director
- CL Taylor
- Feb 9
- 3 min read
Updated: Feb 17

In the vibrant world of creative industries, few figures stand out quite like Sue Higgs. As a seasoned creative director, Sue has spent years shaping campaigns and guiding teams to bring imaginative ideas to life. Her journey through the realms of advertising, design, and digital media offers valuable lessons not just in creativity, but in navigating the complexities of office dynamics and diverse personalities.
A Brief Introduction to Sue Higgs
Sue Higgs began her career as a graphic designer, where she honed her skills in visual storytelling and brand development. Her keen eye for design and innovative thinking quickly propelled her into leadership roles, where she has managed creative teams across various sectors. Today, Sue is recognized not only for her artistic vision but also for her mentorship of young creatives and her advocacy for diversity in the workplace.
Understanding Creative Industries
Creative industries encompass a broad range of fields, including advertising, design, film, music, and digital media. These sectors are defined by their emphasis on creativity, innovation, and the ability to communicate effectively. Unlike traditional industries, which may prioritize efficiency and productivity, creative industries thrive on the generation of new ideas and the exploration of artistic expression.
Hard vs. Soft Industries: A Distinct Divide
The distinction between hard and soft industries is particularly relevant in understanding the landscape of creative sectors.
Hard Industries
typically refer to sectors that are more structured and quantitative, such as manufacturing, construction, and technology. These industries focus on tangible products and often rely on established processes and systems to drive results.
Soft Industries
on the other hand, are characterised by their emphasis on creativity, human interaction, and emotional engagement. This includes creative fields like advertising, design, and media, where success often hinges on the ability to collaborate, innovate, and inspire.
Understanding this difference is crucial for anyone looking to thrive in the creative industry. While hard industries may reward technical expertise and efficiency, soft industries demand emotional intelligence, adaptability, and collaborative skills.
Surviving Office Politics in Creative Spaces

Navigating office politics can be particularly challenging in soft industries, where personalities and creative egos often collide. Sue Higgs shares several insights for women—and indeed anyone—looking to thrive in these environments:
1. Build Strong Relationships:
Networking is crucial in the creative industry. Building genuine relationships with colleagues can create a supportive environment that fosters collaboration and minimises conflict.
2. Develop Emotional Intelligence:
Understanding and managing your own emotions, as well as empathizing with others, can help mitigate tensions. Sue emphasizes the importance of recognizing different personalities and adapting your approach accordingly.
3. Communicate Clearly and Confidently:
Clear communication is vital in any workplace, but it’s especially important in creative fields where ideas must be shared and refined. Sue advises women to articulate their ideas confidently and assertively, ensuring their voices are heard.
4. Stay Open to Feedback:
In a creative environment, feedback is an essential part of the process. Embracing constructive criticism can lead to personal and professional growth, allowing you to refine your skills and enhance collaboration.
5. Practice Resilience:
The creative industry can be unpredictable, with ideas being accepted or rejected at a moment's notice. Cultivating resilience will help you bounce back from setbacks and maintain your passion for creativity.
6. Seek Mentorship:
Finding mentors within the industry can provide invaluable guidance and support. Sue Higgs herself has been a mentor to many, emphasizing the importance of sharing knowledge and fostering the next generation of creative leaders.
Embracing Diversity in the Creative Workplace
Sue Higgs advocates for diversity in all its forms within the creative industries. Different perspectives enhance creativity and innovation, allowing teams to approach problems from various angles. By fostering an inclusive environment, creative industries can better reflect the world they serve and inspire a broader audience.
Conclusion
Sue Higgs exemplifies the spirit of the creative industry—a blend of artistic vision, strategic thinking, and emotional intelligence. As women navigate the complexities of office politics and diverse personalities in the soft creative industry, they can draw on Sue’s insights to build relationships, communicate effectively, and thrive in their careers. By embracing creativity and collaboration, we can all contribute to a vibrant and inclusive creative landscape.
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